Return & Exchange Policy

 

  1.  Can I return my item for exchange?

 
Yes. Only if you receive faulty/wrong item purchased from www.nfhboutiquegallery.com, you can return to us within 7 days of receiving your parcel and RETURNS ARE FREE OF CHARGES! 

Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/ labels attached. Items that do not meet the criteria will be denied.
 
You are NOT ALLOWED to return or exchange FOR DIFFERENT SIZE OR COLOUR - You shall ensure the size by referring to size chart provided before making any purchase

***SALE / PROMOTION ITEM(S) cannot be returned nor exchanged.

 No Refundable in Cash.

 

How do I return my item?

  • Follow the simple steps below to return your item(s):

    Step 1. Contact our customer services

    If you wish to return or exchange an item purchased online, please contact our customer services during the hours of 10:00am to 6:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:

     Tel: 017-949 7293

    Email: order@nfhboutiquegallery.com 

     Please provide the following information regarding your order so we can assist you as quickly as possible:


    ∙ Order ID :

    ∙ Date of your orders was placed, if applicable

    ∙ Tracking number, if applicable

    ∙ Attach the photo & briefly describe the problem you are experiencing 
           *Wrong item
           *Defective or damaged
           *Other ( please specify )


    Step 2. Details Verification

    After verifying all the details, our customer service will contact you.


    Step 3. The Return department will get back to you once a return item is received by us and we will add in your Store Credit once the item is received, OR, exchange new item as requested.